Our Commitment
At Hariswar’s Collection, we want every customer to have a smooth and satisfying shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, please contact us so our team can assist you with the return or exchange process.
Eligibility for Returns
A return or exchange may be accepted if:
You received a damaged or defective product.
You received a different product from the one you ordered.
The product is unused and unopened.
The original packaging, box, and other included items are still available.
You contact us within the applicable return period after receiving your order.
For hygiene reasons, opened or used perfume bottles generally cannot be returned or exchanged, unless the product arrived damaged, defective, or incorrect.
Damaged or Incorrect Orders
Please inspect your package when it arrives. If you receive a damaged, leaking, defective, or incorrect product, contact our customer support as soon as possible.
Please provide your order number along with clear photos or a video of the product and packaging so we can review the issue and guide you through the next steps.
Exchange Policy
If your return or exchange request is approved, we may provide a replacement product, subject to availability. If the exact product is unavailable, our team will discuss the available options with you.
Refund Policy
Once an approved returned product has been received and inspected, the applicable refund will be processed according to the payment method and circumstances of the order.
For Cash on Delivery orders, refund arrangements may require additional information from the customer.
Non-Returnable Items
The following items may not be eligible for return or exchange:
Opened or used perfumes
Products damaged through misuse or improper handling
Products without their original packaging
Items returned without prior approval
Products outside the applicable return period
Return Shipping
If the return is due to an incorrect, damaged, or defective product received from us, we will review the case and provide instructions regarding return shipping. For other situations, return shipping may be the customer's responsibility.
How to Request a Return
To request a return or exchange, contact Hariswar’s Collection through our Contact Us page and provide:
Order Number
Customer Name
Reason for Return/Exchange
Photos or Video of the Product, if applicable
Our team will review your request and respond with the next steps.
Important Note
Return and refund requests are reviewed individually according to the condition of the product and the reason for the request. We reserve the right to decline requests that do not meet the requirements of this policy.
Contact Us
For any questions regarding returns, exchanges, or refunds, please contact Hariswar’s Collection through our Contact Us page.
